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Insurance assistance

NordiCare® is here for you (and your child or teen) every step of the way. That means we've put together a program to help you with insurance and reimbursement issues. NordiCare® is available free for all patients using Norditropin®.

While it can be difficult to ensure reimbursement for some medications, a family's ability to pay should not determine whether or not a patient receives the therapy needed.

Our promise to you
•  Novo Nordisk is committed to making Norditropin® available to patients who may benefit from it
•  Through NordiCare®, you will be assigned a single, dedicated NordiCare® Case Specialist who will become familiar with your individual needs and provide insurance assistance
•  Your NordiCare® Case Specialist will work hard to assist you in reviewing your insurance coverage and, if possible, will help you find additional coverage so that treatment with Norditropin® can continue smoothly

Assistance is just one easy phone call away
•  Call 1-888-NOVO-444 for access to NordiCare®
-  You have direct access to your NordiCare® Case Specialist for insurance and reimbursement concerns, shipping questions, or general questions about treatment with Norditropin® between 8 AM and 8 PM Eastern time Monday through Friday.
-  Pharmacy support is available 24/7

NordiCare® provides a broad range of reimbursement assistance
•  Assistance includes:
-  Completing insurance paperwork
-  Locating the benefits you need
-  Getting in touch with insurance companies
•  Each personal NordiCare® Case Specialist will:
-  Review your current insurance coverage
-  Look into other ways to gain assistance
•  You can help move the process along by:
-  Keeping a copy of your insurance plan handy
-  Knowing the policy holder's name, address, and date of birth

Insurance reimbursement starts with the doctor's prescription
•  Once you or your child is prescribed Norditropin NordiFlex® (somatropin [rDNA origin] injection), the doctor will submit the following (with your permission) to your personal NordiCare® Case Specialist:
-  Statement of Medical Necessity
-  Recent growth chart (if applicable)
-  Any available insurance information
•  You will be assigned a NordiCare® Case Specialist to handle you or your child's individual case
•  Your personal case specialist will get in touch with you to:
-  Collect all additional insurance information needed for filing a claim with your insurance company
-  Respond to your reimbursement or insurance questions and concerns
•  Next, your NordiCare® Case Specialist will verify your insurance coverage with your insurance company and will seek prior authorization for appropriate use of Norditropin®
•  Once your case specialist determines that you have adequate insurance, your claim will be precertified
•  Your NordiCare® Case Specialist will then contact you to determine the start date of therapy, as well as talk about insurance benefits and payment options
•  If your NordiCare® Case Specialist finds that your insurance benefits do not provide for therapy with Norditropin® for you or your child, he or she will start seeking other sources of coverage
•  To help you during this period, NordiCare® may provide, at no charge, a JumpStart™ shipment (an up-to-2 month supply of Norditropin® for any eligible patients while insurance coverage is verified)

If your NordiCare® Case Specialist is unable to find insurance resources that will cover treatment costs, your or your child's case will be reviewed for consideration to receive interim medication provided through NordiCare® Patient Access Program.


Indications and Usage

Norditropin® (somatropin [rDNA origin] injection) is used to treat: children who have growth failure because of low or no growth hormone; children who are short (in stature) and who have Noonan syndrome or Turner syndrome; children who are short (in stature) because they were born small (small for gestational age-SGA) and have not caught-up in growth by age 2 to 4 years; and adults who do not make enough growth hormone.

Important Safety Information

Do not use Norditropin® if: you have a critical illness caused by certain types of heart or stomach surgery, trauma or breathing (respiratory) problems; you are a child with Prader-Willi syndrome who is severely obese or has breathing problems including sleep apnea; you have cancer or other tumors; your healthcare provider tells you that you have certain types of eye problems caused by diabetes; you are a child with closed bone growth plates (epiphyses) or you are allergic to any of the ingredients in the medicine.

Before you take Norditropin®, tell your healthcare provider if you: have diabetes; had cancer or any tumor; have any other medical condition; are pregnant or plan to become pregnant; are breast-feeding or plan to breast-feed.

Norditropin® can cause serious side effects, including: high risk of death in people who have critical illnesses because of heart or stomach surgery, trauma or serious breathing (respiratory) problems; high risk of death in children with Prader-Willi syndrome who are severely obese or have breathing problems including sleep apnea; return of tumor or cancerous growths; high blood sugar (hyperglycemia); increase in pressure in the skull (intracranial hypertension); swollen hands and feet due to fluid retention; decrease in thyroid hormone levels; hip and knee pain or a limp in children (slipped capital femoral epiphysis); worsening of pre-existing curvature of the spine (scoliosis); middle ear infection, hearing problems or ear problems in patients with Turner syndrome.

Patients with Noonan syndrome and Turner syndrome should be closely monitored by their doctors as they are more likely to have congenital heart disease.

The most common side effects of Norditropin® include: headaches, muscle pain, joint stiffness, high blood sugar (hyperglycemia), sugar in your urine (glucosuria), swollen hands and feet due to fluid retention, and redness and itching in the area you inject. If you have headaches, eye problems, nausea or vomiting, contact your healthcare provider right away.

Norditropin® may affect how other medicines work, and other medicines may affect how Norditropin® works so be sure to tell your healthcare provider about all the medicines you take including prescription and non-prescription medicines, vitamins, and herbal supplements.

Especially tell your healthcare provider if you take: glucocorticoid medication, thyroid hormone, insulin or other medicine for diabetes, medicines that are metabolized by the liver (e.g., corticosteroids, sex steroids, anticonvulsants, cyclosporine), or oral estrogen replacement medicine.


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Remember, your doctor is the primary source of information regarding you and your health. Please consult your doctor if you have any questions about your health or medication.

Novo Nordisk provides patient assistance for those who qualify. Please call 866-310-7549 to learn more about Novo Nordisk assistance programs.
You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

Novo Nordisk® is a registered trademark of Novo Nordisk A/S.
Norditropin®, NordiCare® and Norditropin NordiFlex® are registered trademarks and JumpStart™, NordiAccess™, and NordiSure™ are trademarks of Novo Nordisk Health Care AG.
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